Privacy Policy

Background:

Factory Discount Flooring Depot Limited (“FDFD”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.factorydiscountflooringdepot.co.uk (“our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested. By proceeding on our Site you are deemed to accept the terms of this Privacy Policy.

1.  Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

  • “Account”  means an account required to access and/or use certain areas and features of Our Site;
  • “Cookie”  means a small text file placed on your computer or device by Our Site when you visit certain parts of Our  Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
  • “Cookie Law”  means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2.  Information About Us

  • Our Site is owned and operated by Factory Discount Flooring Depot Limited a limited company registered in England under company number 11982548.
  • Registered address: Unit 3 The Boathouse Wharf Street Brighouse HD6 1PP
  • VAT number: Application submitted to HMRC and to be confirmed.
  • Email address: compliance@factorydiscountflooringdepot.co.uk.
  • Telephone number: 0333 444 0354.
  • Postal address: as for registered office – above.

3.  What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4.  What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5.  What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a)  The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

b)  The right to access the personal data we hold about you. Part 13 will tell you how to do this.

c)  The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact u[s using the details in Part 15 to find out more.

d)  The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.

e)  The right to restrict (i.e. prevent) the processing of your personal data.

f)   The right to object to us using your personal data for a particular purpose or purposes.

g)  The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

h)  The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we  have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.

6.  What Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy (refer to paragraph 14 of this Policy). We do not collect any personal data relating to children or data relating to criminal convictions and/or offences.

Data Collected How we Collect the Data
Identity Information including: Name; title; gender. Your entry or provision of details online via our Site.
Contact information including: Address; email address; telephone number. Your entry or provision of details online via our Site.
Business information including: Where applicable your business name and nature of business; business address and contact details Your entry or provision of details online via our Site.
Payment information including: card details; bank account numbers or payment details. Your entry or provision of details online via our Site.
Profile information including: preferences; history. Via cookies.
Technical information including your IP address; browser type; operating system. Via online systems and cookies.

7.  How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

What we do What data we may use Our lawful business
Registering you on Our Site. Name; email address; address; IP address. Necessary in order to enter into a contractual arrangement with you.
Providing and managing your access to Our Site. IP Address; browser details; To assist you in efficient use of our Site.
Personalising and tailoring your experience on Our Site. IP Address; browser details; history. To help in directing you to the most relevant parts of our Site.
Administering Our Site. Collection of all relevant data; To assist in completion of orders and deliveries.
Administering our business. Address; browser type and system. To make our Site more efficient for the benefit of the business and its customers.
Supplying our products to you. Name; address and any delivery details supplied To give effect to any contract which may be entered into.
Managing payments for our products services. Your bank or payment details. To ensure the contract we may have entered into is completed.
Personalising and tailoring our products for you. Browser and search history on our Site To improve your experience of our Site
Communicating with you. Email address; telephone number; address. To respond to any requirements you may have and to complete any contract we may have entered into.
Supplying you with information by email and/or post that you have opted-in-to (you may opt-out at any time by notifying us at any time. Email address; address To aid communication between us.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone and/or text message and/or post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

Examples of who we may share your data with include suppliers, couriers and delivery companies, auditors, email marketing platforms, online review platforms.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

8.  How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept until the purpose for which it was first obtained has expired or until you request that we delete the data and we have no legal basis to retain or use it.

9.  How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

10.  Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may sometimes contract with the following third parties to supply certain products or services.

Recipient Activity Carried Out Sector Location
Couriers; delivery services. Product delivery. Logistics UK.
Suppliers Supplies of products Flooring suppliers and distributors. UK
Floor fitters Installation of products supplied by us. Fitters UK

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.]

11.  How Can I Control My Personal Data?

11.1  In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account).

11.2  You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12.  Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14.

13.  How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 days and in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14.  How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies may be used on Our Site for the purpose of enhancing your experience of our Site and for advertising or re-marketing purposes. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a prompt or pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings. Please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15.  How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of D. Vizor):

  • Email address: d.vizor@factorydiscountflooringdepot.co.uk.
  • Telephone number: 03334440354.
  • Postal Address: Unit 3 The Boathouse, Wharf Street, Brigghouse HD6 1PP.

16.  Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated on 6 June 2019.